Privacy Policy

Last updated: 13 September 2026

New Zealand National Travel Group (“NZNT”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, make an enquiry or booking, travel with us, or otherwise interact with our services.

We aim to comply with the Privacy Act 2020 and the applicable Information Privacy Principles, including the requirements relating to collection, storage, use, disclosure, access and correction of personal information.

1. Information We Collect

Depending on how you interact with us, we may collect:

your name, phone number, email address and other contact details;
booking and travel information, including passenger names, pickup and drop-off details, itinerary preferences, accommodation information and special requests;
information needed to arrange suitable vehicles, activities or services, such as luggage requirements, child-restraint requirements, mobility needs or other relevant travel requirements;
payment and transaction information. Payment card information may be processed directly by secure third-party payment providers and may not be stored by NZNT;
communications with us, including enquiries, feedback and customer-service correspondence;
website and device information such as IP address, browser type, device information, cookies and website usage data; and
other information you choose to provide to us.

We only seek to collect information that is reasonably necessary for a lawful purpose connected with providing and improving our travel services.

2. How We Collect Information

We may collect personal information directly from you when you:

submit an enquiry or booking;
contact us by phone, email, website form, social media or another communication channel;
make a payment;
participate in a tour, transfer, charter or other service; or
use our website.

In some cases, we may receive personal information from another person or organisation, such as the lead passenger, a travel agent, corporate organiser, accommodation provider, tourism supplier or other person arranging travel on your behalf. Where required by law, we will take reasonable steps to ensure you are notified about the collection and relevant privacy information.

3. Why We Use Personal Information

We may use personal information to:

respond to enquiries and provide quotations;
confirm, manage and deliver bookings;
coordinate drivers, guides, vehicles, attractions, accommodation and other suppliers;
communicate itinerary, pickup, timing or operational information;
process payments and maintain transaction records;
provide customer service and respond to complaints or requests;
meet safety, legal, tax, accounting and regulatory obligations;
protect our customers, staff, business and systems from fraud, misuse or security risks;
improve our website, services and customer experience; and
send marketing communications where permitted by law and where appropriate.

We do not use personal information for unrelated purposes unless permitted by law or with your authorisation.

4. Booking Information for Other Travellers

If you provide personal information about another traveller, you confirm that you are authorised to provide that information for the purpose of arranging the booking and related travel services. You should make the other traveller aware of this Privacy Policy where reasonably practicable.

5. Sharing Personal Information

We may disclose personal information where reasonably necessary to provide or support your booking, including to:

drivers, guides and transport providers;
accommodation providers, attractions, activity operators, restaurants and other tourism suppliers;
payment processors, banks and fraud-prevention providers;
website, booking, customer-management, email, analytics and cloud-service providers;
professional advisers, insurers, auditors and service providers; and
government, regulatory, law-enforcement or emergency authorities where required or permitted by law.

We do not sell your personal information.

6. Overseas Service Providers and Cross-Border Disclosure

Some of our technology or service providers may store or process information outside New Zealand. Where personal information is disclosed overseas, we will take reasonable steps required by New Zealand privacy law to ensure appropriate safeguards apply, unless an applicable legal exception permits the disclosure.

7. Website, Cookies and Analytics

Our website may use cookies and similar technologies to operate the site, remember preferences, understand website usage, improve performance and support marketing or analytics activities. You may be able to control cookies through your browser settings, although disabling certain cookies can affect website functionality.

Our website is hosted on Shopify and may use Shopify and other third-party technologies to provide website, checkout, analytics and related services. Those providers may process information in accordance with their own privacy terms and applicable law.

8. Marketing Communications

Where permitted, we may send you information about NZNT services, offers or travel updates. You can unsubscribe from marketing emails by using the unsubscribe option in the message or by contacting us. Service-related communications about an existing enquiry or booking are not marketing communications and may still be sent where necessary.

9. Storage and Security

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, modification or disclosure. These steps may include access controls, secure service providers, account protections and appropriate operational procedures.

No online or electronic system can be guaranteed to be completely secure. If we become aware of a privacy breach, we will assess and respond to it in accordance with applicable New Zealand privacy law, including notification obligations where required.

10. Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing travel services, managing records, resolving disputes, meeting tax and accounting obligations and complying with legal requirements. When information is no longer required, we may securely delete, anonymise or otherwise dispose of it as appropriate.

11. Access and Correction

You may request access to personal information we hold about you and ask us to correct information you believe is inaccurate. We may need to verify your identity before processing a request. Any refusal or limitation will only be made where permitted by law.

To make a privacy request, please contact us using the details below.

12. Children and Young Travellers

Our services may involve children or young travellers as part of family or group bookings. We take particular care when collecting personal information relating to children and will only collect information that is reasonably necessary for the relevant travel or safety purpose.

13. Third-Party Websites and Services

Our website may contain links to third-party websites or services. NZNT is not responsible for the privacy practices of independent third parties. We recommend reviewing their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or legal requirements. The latest version will be published on our website with the updated date shown at the top of the policy.

15. Contact Us

For privacy enquiries, requests for access or correction, or concerns about how your personal information has been handled, please contact:

Privacy Officer
New Zealand National Travel Group
Email: info@newzealandnationaltravel.co.nz
Phone: +64 22 089 0626

If you are not satisfied with our response, you may also contact the New Zealand Office of the Privacy Commissioner.